Hulu

It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now the app freezes after each commercial break. I have to turn off the TV, turn it back on, restart Hulu, restart the show, and re-watch the commercials.

Then maybe I get to see the next segment of the show. This stinks. I'm almost ready to go back to cable. And that's saying something.

( i'm using Hulu on a Vizio TV, hardwired, with excellent broadband service. It's Hulu, not me.)

I canceled after being forced to use the new interface. It's difficult to navigate and has removed many of the features that made the old Hulu interface so user friendly.

Autoplay will play shows you do not want to watch. Your watchlist is difficult to find and no longer allows you to find your unwatched shows at the top of the list. It is VERY easy to find shows that you do not want to watch, as Hulu will shove them down your throat on every screen. What you won't see?

Your stuff.

People have been complaining about this for months after they were forced to use this UI on other devices...but Hulu pushed it anyway.

I am not paying for a service that ignores it's customers and, because of that, has no clue what they want.

0/10. Bye bye!

At least 3-4 times per yr I cannot stream on my home theater, although I can on my laptop. I go through all the system/speed checks recommended online.

I am asked to unplug a very difficult arrangement of cables behind the cabinet and uninstall. Unacceptable! March 8, 2024

Finallly, my son had to fix the problem...yet again over Facetime. And he was at work!

See the screenshot below under Media Files for what happens when you click on "we can help" after doing all their recommendations for "I'm experiencing buffering and other playback issues." What you get is: "Sorry, we can't find the page you're looking for." Ugh!! All my other streaming services: Netflix, Prime, PBS, Disney+, Apple+, Paramount, Max, Showtime, and Topic have no problems.

What is wrong with Hulu/Disney+??? Disney by itself presents no problems.

This has been a four-month process. Today now is the ultimate clue that this company has no clue how they're training.

Can never escalate past a normal customer service agent cuz this needs to be taken by management. Was supposed to receive a 4-month credit on my account as listed from a better Business bureau response from a tier 3 specialist Sara F. Called after a couple weeks to find out where my credit was they opened a new claim claiming that that would happen. Received a claim number two weeks later still nothing.

Today was told could fix it. Only received two and a half months credit. Was told they would have to cancel my current subscription which I've already paid through till the next month. Which now I have to pay for another full billing cycle in the middle of the one I already paid for.

Was told that I would have to resubscribe. Cannot log back into the platform through Hulu but logged back in through Disney repaid my $24.99. and now can't log anywhere through apps, roku's, etc. I have spent 5 hours on the phone with this company total, filed a complaint with the better Business bureau, no one can finish what they claim they are doing.

This credit was offered to me, not begged or as a complaint.

It was a confusion on their end. Cannot understand why I can't get past basic employee and speak to a real upper management person that can solve this problem.