Anonymous
map-marker Lafayette, Indiana

App for nba season pass

Poor service, ridiculous price increase. They give you 3 numbers to call and nobody ever answers. No way to add NBA League pass
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User's recommendation: Find a different service that does what they say they are going to

Antoinnette W

We're not getting Disney with our paid subscription of Hulu

we are not getting Disney or ESPN with a paid subscription of Hulu. we canceled our Disney subscription because it was included in the Hulu package now we cant get on Disney the first time weve tried to use it we have not even tried ESPN yet, but I probably dont work either.
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Preferred solution: access to Disney and ESPN as that is part of the reason we packaged Hulu live

Dorothy M Jtl

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Verified Reviewer
| map-marker Tampa, Florida

Need to change location address

I installed hulu on my cell phone. When I went into hulu on my tv, it asked for location address. But could not figure out the problem. Please help me launch it on my tv!!!
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Kriss C Iye

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Verified Reviewer

Being overcharged for Hulu

I get Hulu free with Verizon. But I want it with no ads, so I pay the $6.99 difference. Now it has increased to $16/month. I would like it returned to the $6.99 amount.
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Loss:
$16

Preferred solution: Price reduction

Anonymous
map-marker Ashburn, Virginia

Trying to let Hulu know where changes could be made.

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I recorded quite a few recordings and I am not able to pull them up. I called. BEFORE THIS TIME and was told to call Verizon. They changed something but I still cant get them. I am, however, able to pick up my daily recordings but not my older ones. Today Hulu told me I wasnt home or moved. Neither is the condition. The gentleman that helped me, today, was very nice, as was the lady last time. It takes too long for a person to answer, and the recording was played TOO MANY TIMES. Thank you.
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User's recommendation: Not sure today

Janet B Gvp

Cant connect to my hulu

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Can't connect and cant connect with any one! Please call me at 612.490.7566. I've been trying for days.
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Preferred solution: Service

Roy M Lso
map-marker Hayward, California

Can’t activate my account

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Cant activate my account Been trying for several days to activate my account. It says enter verification code but the code never comes
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Nancy R Zrv

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Verified Reviewer

No answer. Hulu hung up on me. WTF

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Who didnt even bother answering the phone hung up on me. I got nothing. Whats the point of customer service. I guess there is no no customer service with Hulu.
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Cons:
  • Lots

Preferred solution: Speak to a person

User's recommendation: Run

Steve S Knt

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Verified Reviewer

Error code P-DEV320

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On August 11th I was trying to watch Hulu live TV and It would not work. I called the phone number and was placed on hold for over 106 minutes and still had no answers.

I have had to call Hulu over a dozen times and have them reset my location so I could watch the live feature I'm paying for. This is poor service and a crap system for customers. Every time I am forced to call Hulu there is an excessive wait time to get the live TV reset.

This is not the superior equipment that Hulu promises. There should be a public service announcement on the screen that the error codes appear if there is a problem with the signal or whatever is wrong with the system.

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Pros:
  • Pros easy sign up and programs line up
Cons:
  • Poor communication and ease of system use

Preferred solution: I would like to be able to turn on my TV and watch the programs that I am paying for.

User's recommendation: Try another service until Hulu fixes their problems.

Resolved
Damaries C

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Verified Reviewer

Resolved: Charging 2 cards the same dates

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Updated by user Jul 19, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jul 19, 2023
Reese is an amazing customer service agent. She called Roku for while I was on hold and they agreed to refund me $31.99. I just checked my account and it was all refunded! Thank you!
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Loss:
$32

Preferred solution: Full refund

Anonymous
map-marker Ashburn, Virginia

IP Address/ travel changes

I have traveled several times this year, and when I do, my IP address changes on my computer in order to access my Hulu subscription. After a few times, when I returned home, my recordings and live TV were no longer accessible.

I have called customer service three times now, to reset my IP address to my home. The customer service representatives are always very helpful and correct the problem, but it seems like an inconvenience to have to do this every time I go out of town or go to visit family in other parts of the country.

I would like to be able to come and go and not have to reset every time. I wonder if there is a better fix for this problem?

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User's recommendation: Don't know what the solution is?

Susan H Gai

Billing issues

My card has been cancelled because of multiple unauthorized charges. My new one hasn't arrived. Please take the card ending in 2012 off
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Preferred solution: Take my card ending in 2012 off my account

James E Fza

Prices

Wondering why I didnt get the sale price? Also wondering why I have to write one hundred symbols when forty one was more than enough.
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Loss:
$90
Pros:
  • Usually really good
Cons:
  • Having trouble with customer service

Preferred solution: Price reduction

Anonymous
map-marker Durham, North Carolina

Too expensive. Customer service agent was wonderful

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Customer service Was great!!! The woman was kind and thorough . I appreciated her thorough ness and attention to drtail
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Dasiah Ovi

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Verified Reviewer
| map-marker Redmond, Washington

New AT&T internet air changed 'home'

Added new internet gear and no longer receiving local stations. Locals are now from Chicago and need to be Alexandria Louisiana.
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