Samantha S Uuu

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Verified Reviewer

I cannot play anything. I keep getting the message we’re having trouble playing this.

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I cant play anything on Hulu. I get the message on the screen saying were having trouble playing this any movie, TV show etc
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Loss:
$18
Cons:
  • Hulu is the con

Preferred solution: Like to watch the program on Hulu that I want to. For that matter any program because nothing will play.

User's recommendation: Use Netflix. It never happens on Netflix.

Resolved
Dilcia Dct
map-marker Bethlehem, Pennsylvania

Resolved: Constantly shutting down we are so tired of this and we may just change our service unless you get back to us. I’m resolved the problem.

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Updated by user Dec 27, 2023

Company fixed the issue and I have been provided with apology. They walked us through how to correct the problem and it worked. They apologized and took care of it in a very professional way.

Original review Dec 20, 2023
OK how many times do I have to tell you my shows shut down my sports shut down I have to keep on turning it back on and waiting waiting waiting waiting waiting for my shows to go on waiting for you to give me a response. I pay good money for this. And Im frustrated Sad
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Shannon M Pck
map-marker Lake Ozark, Missouri

Trying to put 2accounts together Hulu and paramount +

I have Hulu and I have paramount +. The show I want to watch is asking for them together. I have them and its asking me to purchase again.
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Dean F Nsc

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Verified Reviewer

No tv

Help with tv help help help help help help help help Help help help help help help help help help help help help help help
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Preferred solution: I want my tv back on

Resolved
Raynette Uyz

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Verified Reviewer
| map-marker Easton, Maryland

Resolved: Cant sign in

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Updated by user Dec 11, 2023

Company fixed the issue and I have been provided with apology. Service is on

Original review Dec 04, 2023
Did not get email code to change password. I had forgotten password and the system would not send a code to my email
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User's recommendation: Call service is excellent

Anonymous
map-marker Cupertino, California

Ridiculous program to sign up or sign in. Passwords don't work and when a reset is requested the link is never sent.

Tried the trial and was kicked out after two days. Tried to get a password reset and after 4 tries realized they were not going to send it. Impossible to get through on their phone lines, which you have to dig and dig for. Why bother, just use Prime and Netflix and all the others.
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User's recommendation: New sign in program and sign up program

Kim C Rdr

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Verified Reviewer
| map-marker Orem, Utah

No You be answered the call I can’t get it to my account. The emails from Hulu never come through. I need to reset my password. The one I thought was it doesn’t work. I can’t log in and can’t get any.

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Need help logging into account. Nothing is working. Reset li is arent coming through. I can use the app but not online to update payments or anything. I want to talk to someone. The call would not go through but I got an email asking about the call. What a joke. I couldnt even cancel if I wanted to.
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Teresa S Ceq

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Verified Reviewer

The number is no good

If youre going to put up a number to customer service dont you think it would be wise to put up a working number!!!
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Cons:
  • Ever increasing ads

User's recommendation: Never

Mrs K Ntj

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Verified Reviewer

I have an account but am being asked to buy a new one.

Why is this happening? I just made a payment. I was not allowed to sign it and had to change my password. Now, I am having this problem. Now, I am needing g assistance because I am not making a double payment. This needs to be fixed.
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Preferred solution: Login help. A reason why I had to change my password. A reason why I cannot login. A reason why I am being asked to pay for a plan, that was already taken out of my account within the last week's time.

Elodia Ifq

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Verified Reviewer
| map-marker Sacramento, California

Speak to representative

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My questions were answered , the person was patient and understanding. I recommend calling if you need help
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Jane D Wor

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Verified Buyer
|

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Verified Reviewer

Unarthorized charges

Hulu - Unarthorized charges
I was charged for no reason cause I haven't had Hulu since June 2022 so of course I want my money back on my card...
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Don't get Hulu period.

Rhonda S Tqh

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Verified Reviewer
| map-marker Fairfield, New Jersey

Trying to cancel

I tried 10 times to sign into hulu to cancel but it wouldn't let me then the exact same thing with Google. All I want to do it cancel. They both had me change my password 10 times. I give up. Just cancel me !!!
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Resolved
Rohin Xyd

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Verified Reviewer

Resolved: Website is not working so I can subscribe

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Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology. I called and told them that their website had crashed. They sent me a check for $12,000.00

Original review Nov 27, 2023
The Black Friday deal would not work on at least two of their websites. Like the sites crashed. $1 a month for a year. Psshhfft I'm not passing that up, ya feel me? So I called and said "hey!" I eventually found a third loophole site that let me do it. Oh yea. It might not have happened without the call.
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Pros:
  • Good content
Cons:
  • Commercials up uranus

Preferred solution: The Black Friday deal

User's recommendation: I mean they are a total sell-out. With all streaming services. Use them for a few months then cut them. Move on to the next like they move there content on to the next service.

Jessica C Efw

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Verified Reviewer

My account

Im completely locked out of my account. I cannot log into my account. I need to change my card on file and I am not able to access anything.
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Preferred solution: I would like to talk to somebody and stop answering all these damn questions

Resolved
Lupe T Xny

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Verified Reviewer

Resolved: Unable to log into

Updated by user Dec 28, 2023

Company fixed the issue and I have been provided with apology. I solved it myself by just kept hitting the back button and it finally let me log into it.

Original review Dec 20, 2023
I cant log on on my tv. I click to log in and it wont go anywhere.. please help. I may choose to just get rid of Hulu since Im unable to see it on my Television.
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Pros:
  • I enjoy some shows
Cons:
  • I always have poor connection issues or unable to log in

Preferred solution: I would like to be able to watch it

User's recommendation: Talk with a real person would be nice

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