It took me over 24 minutes to get an agent on the phone! I was attempting chat support on my laptop at the same time to no avail.
Hulu's support website had a note stating: "NOTE: Due to high call volume the wait time is currently shorter on chat". However, I had an agent answer the phone before an online agent. Ridiculous. All that just to try and get my plan to upgrade to "no commercials".
I was trying to pay them ADDITIONAL money, and their service was so poor they couldn't even help me do that. Stick with Netflix until they too decide to add commercials.
Product or Service Mentioned: Hulu Customer Care.
Reason of review: Poor customer service.