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Chat line not working AGAIN. Waited 35 minutes while the minutes count down.

The last one minute lasted five minutes! Finally, a live chat Michella comes on and the window will NOT let me write a response. So frustrating. So she ends the chat.

Original problem is that I follow directions for deleting a profile (not the original) and when I click on profile tab, no profiles come up and no delete or edit either. Think I should be able to delete a profile right on my TV where I set one up, but, no, have to go online to account.

But that won;t work and I can;t get any help either. HATE THIS!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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