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Donna H Cpo
Verified Reviewer

How come all episodes not available

Top question

I went on keep watching on some of my favorite shows and all the current episodes are not there. I never had this problem until I went to your very expensive Hulu live

1
1 comment
Garry Leigh
Telecommunications Expert

According to Hulu help section while you can watch full seasons of many shows on Hulu, some series may only offer a few of the latest season’s episodes to air. This is known as “rolling” availability and is related to streaming rights.
If you’ve confirmed the show you’re missing episodes from isn’t on rolling availability, there may be another reason why these episodes are not available. Contact Hulu customer service via you Hulu account.

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Cavin Nolan

Is anyone else having trouble finding the "Cancel" button on Hulu?

It feels like they've hidden it behind a dozen menus. I just want to end my subscription without a struggle. Does anyone have a direct link?

2

It's a process I literally had to call the company, and communicating with the person on the other end was a trip! And I had to call again for them to cancel subscription. But what got me is they kept trying to charge my card for five weeks after I blocked them, i pay for streaming apps with a prepaid card and only loads it to pay. And for 5 weeks after it was declined the first time they kept trying, who does that! Oh let's get to the Good part I had been paying for the subscription for 3 months before I realized I was being charged. And it wasn't even mine. That's when I started the pre paid payment method. Good luck!

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MaryEllen P Lru

How do I remove shows from my stuff

Why do shows I have taken out of my stuff still appear on the list and sometimes record?

0
1 comment
Garry Leigh
Telecommunications Expert

According to Hulu FAQs it’s possible that you’ve added individual episodes in the past — check for a My Episodes tab on the Details page to confirm:
  • Navigate to My Episodes on the Details page for the show.
  • Select the More menu icon.
  • Deselect Added to My Stuff.

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Don Qet

How do I get my live t.v. show schedule

Turned on t.v. this morning to watch N.F.L.

games but wasn’t seeing show schedule for live t.v. Shows.

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1 comment
Garry Leigh
Telecommunications Expert

According to the Hulu help section, you should be able to use the Hulu guide to see a show schedule. You may follow these steps:
  • select the Live TV menu on the main navigation bar at the top of the screen;
  • during playback, select the three lines icon in the lower-left section of the player bar.

If you have any issues with a show schedule, please contact the Hulu customer care team for assistance:
  • via the company's social networks.

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Delonia C
Verified Reviewer

How can i get my refund

I canceled my Hulu account. Im still being charged

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1 comment
Garry Leigh
Telecommunications Expert

According to the cancellation and refunds policy, you can cancel your subscription by logging into your Hulu account and following the instructions on your account page at hulu.com.
If you cancel your subscription, you should continue to have access to the service through the end of your current billing period. Payments are nonrefundable.
To get more information about your account as well as the Hulu cancellation policy, please contact the Hulu customer care team:
  • by phone at (888) 265-6650 (toll-free number within the United States);
  • via the company's social networks;

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Tyler L Xjn
Verified Reviewer

How do I get my account to work?

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1 comment
Garry Leigh
Telecommunications Expert

According to Hulu FAQs there could be some technical problems with accounts. For further assistance please contact Hulu Customer Service by phone at (888) 265-6650 or via the support form on the PissedConsumer website.

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Ruthe M Upb
Verified Reviewer

I am trying to watch Prisoners of War. However there are no English subtitles

On Prisoners of War the characters all speak Israeli and there are no subtitles available. I tried using close captioning but still no subtitles.

How can you possibly be showing an Israeli program with no subtitles. Very few people speak Israeli.

Please let me know how I can get the subtitles on the show. Perhaps you are not aware of the problem thank you Ruthe Macris

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1 comment
Ruthe M Upb

I am trying to WATCH Prisoners of War but there are no subtitles. Can you correct this as I do not speak Israeli and doubt many of your viewers do either.

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Elizabeth D Pew
Verified Reviewer

Why am I being charged SO much??

So, for just reg Hulu w/ads, I've ALWAYS been charged $14.99, then my daughter wanted Hulu plus, so it's now $24.88?!?! On your site, reg Hulu is SUPPOSED TO BE $5.99!

I found this out thru speaking w/my son, so 1st of all, ya'll can refund me for ALL the $$ you owe me! We're going back to reg HULU, @ $5.99 a month!

You know where to refund my $$--I'll be checking my email for your confirmation email. Sincerely, Elizabeth Dennington

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1 comment
Garry Leigh
Telecommunications Expert

According to Hulu Help, you may check your past charges following the steps below:
  • Log in to your Account page on a web or mobile browser;
  • Look for the section Upcoming Charges;
  • Click View History next to Billing History. A pop-up window will open listing past charges in reverse chronological order. Details include the amount you were billed and the date.

If you’re seeing charges other than the monthly recurring fees associated to your subscription, it may be because you made changes to your plan or you updated the payment information on file. Other factors that can contribute to a change in your monthly total are taxes and bank fees.
For further assistance please contact Hulu Customer Service by phone at (888) 265-6650 or via the support form on the PissedConsumer website.

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Jennifer L Yde

How can I fix my account

I believe my account was hacked. E-mail changed. I need this fixed right away, Thank You.

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1 comment
Garry Leigh
Telecommunications Expert


According to Hulu FAQs if your account was hacked you should contact Hulu customer service. You may reach them by phone at (888) 265-6650 or use the support form on the PissedConsumer website.

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Dan O Piq
Verified Reviewer

can I turn off voice that comes on for every selection

it is irritating

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1 comment
Garry Leigh
Telecommunications Expert

Unfortunately, Hulu does not provide any information about how to turn off the voice that comes on for every selection on the company website. Please contact the Hulu customer care team for assistance. You may reach out to them by phone at (888) 265-6650 or via the support form on the PissedConsumer website.

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bill u Qak

why does the green time bar move back or forward when going to guide

the green time bar is new to giude sometimes i open the guide and the guide is not on current time but an hour or two behind.Since the bar is new i forget and go through guide till i realise its not on current time but an hour or more back . the guide should never been changed till all the bugs were gone and raise my rate 10.00 for less quality Come On get it write your making big money no reason for this .i saw your superbowl ad come on get it write or hire someone who can

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1 comment
Garry Leigh
Telecommunications Expert

According to the Hulu community, there are quite many comments from the Hulu customers about the live guide incorrect time. People reported this issue to Hulu support but there is no information if they have already fixed the issue on the company website. Please contact the Hulu customer care team for assistance. You may discuss the live guide issue as well as your rate by phone at (888) 265-6650 (toll-free number) or via the live chat form from your Hulu account.

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Cindy S Vsq
Verified Reviewer

Can't remember my password

Trying to get hula on another television we have but can't remember password that I need is someone to send me my password thanks

0
1 comment
Garry Leigh
Telecommunications Expert

According to the Hulu Help Center, if you do not remember your password, you can reset it using the Forgot Password tool on hulu.com. As soon as you submit your email address associated with Hulu, you should receive a password reset email.

Please note that
  • It may take up to 15 minutes for you to receive the email
  • Check your spam folders if you don’t get it in your inbox
  • Your new password must be at least 6 characters long
  • The password reset link will be good for 3 hours

If you do not receive a password reset email or you do not remember the email you used when registering the Hulu account, you may use the Account Recovery tool on hulu.com.

To get more information about your Hulu account, please contact the Hulu customer care team by phone at (888) 265-6650 (toll-free number) or by email at support@hulu.com.

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Tina Gui

How I get my refund

I had the .99 cent yearly special then today got charged 5.99 I cancel my acct why was I charged I could afford .99 monthly fee not 5.99 that's why I canceled it plz give me my refund I'm on SSDI I'm crippled and disabled in wheelchair permanently I'm on monthly budget

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1 comment
Garry Leigh
Telecommunications Expert

According to the Hulu refund policy, you should contact their customer service and ask for your money back. You may reach them by phone at 888-265-6650 or by email at Support@hulu.com

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John H Syr

How can I log in with my password and my email used by my spouse

I used the login password and email that my spouse uses but it does not recognize it when I try to log in.

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1 comment
Garry Leigh
Telecommunications Expert

According to Hulu Help Center, if you unable to log in, it could be one of the following reasons:
  • Password;
  • Email;
  • Subscription status;
  • “Hulu is blocked” error;
  • Loading error;
  • “Not at home” error;
  • Location services error.

Password
If you came across an “invalid” error while making attempts to log in, you should reset your password. You should receive an email from Hulu after requesting a password reset link/ If you don’t receive an email, please check your spam and junk folders. Consider if your Hulu subscription is under a different email address.
Email address
If you have already tried to reset a password and failed, then, think of your email. It could be that Hulu has an email address being different from the one you’re trying to use. You should try to log in with any other email that may be associated with your account. If it doesn’t help, you may try to recover the email address on file.
If you still need any assistance, please check out the Help section on the company website or get in touch with Hulu Customer Service by phone at (888) 265-6650 or by email at Support@hulu.com.

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Sheccid Mnn

If I want to get my granddaughter hulu at her house andpay for it monthly how do I do that.

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1 comment
Garry Leigh
Telecommunications Expert

The procedure of signing up is very simple. You should choose a Hulu plan and follow the steps to sign up and pay. If you need assistance with Hulu installation, call Hulu customer service by phone at 888-265-6650

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Robert S Rpf

can you watching hulu on 2 tv's at same time but not the same channel

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1 comment
Garry Leigh
Telecommunications Expert

According to quora.com Hulu license agreement allows one stream per account. You can watch Hulu Tv on many devices, however you cannot stream many at the same time. Only one stream is allowed.

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Billy S Dzq

What is Bonnie McDonald's email address and password for Hulu account

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1 comment
Irene Moore
Shopping Expert

According to the Hulu Help section, you may check what email address you used to create the Hulu account by providing the following information on hulu.com:
  • last 4 digits of the credit card on file
  • expiration date
  • billing zip code
  • year of birth


As soon as you know the email address you use for Hulu, you may reset a password using 'I forgot my password' service on hulu.com.

Should you have any questions about the Hulu services, please contact the company customer care team. All contact information is available on the Hulu Contacts tab on the Pissed Consumer website.

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Karen T Twa

how much leed time does hulu give when watchlist series is expiring

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1 comment
Ann McDonald
Shopping Expert

If you want to clarify the issue, please contact the Hulu customer support team at 888 265-6650 (toll-free), 888 265-6650, or 800 778-7879. You can also try to reach out to them by email at Support@hulu.com.

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Melissa r Got

Why am I only getting 3 minute movie. Movie called the box?

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1 comment
Irene Moore
Shopping Expert

According to the Hulu FAQ page, if you are experiencing any playback issues, you should follow the steps below:
  • Fully close the Hulu app. Start by fully exiting Hulu (and all other apps or programs running in the background), then try opening Hulu again.
  • Perform a power cycle. Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
  • Check your connection. Run a speed test on your device and compare your results with our recommendations.
  • Improve your connection. If the speeds fall short of our recommendations, there are steps you can take to help improve your connection.
  • Test other apps or programs on your device. If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.
  • Check for app and system updates. To check for Hulu updates, visit your device’s app store. To check for system updates, visit your device’s settings menu.
  • Clear cache and data. You can typically clear cache/data via your device’s settings menu. This step removes temporary files to help free up needed space.
  • Uninstall/reinstall Hulu. On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues.


If you tried these steps and you are still having playback issues, please contact Hulu Customer Service by email using the customer support form from their Help Center at hulu.com/help, and ask for assistance.

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Willamina Oil

how much more is hulu plus

0
1 comment
Irene Moore
Shopping Expert

According to the Hulu plans page, Hulu + Live TV costs $44.99/month. New and eligible returning Live TV subscribers can get one week free trial for Live TV and Add-Ons.

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