Hulu
Hulu Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hulu has 2.5 star rating based on 5019 customer reviews. Consumers are mostly dissatisfied.
48% of users would likely recommend Hulu to a friend or colleague.
- Rating Distribution
Pros: Good shows, No pros, Shows.
Cons: None at this time, Bad customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hulu has 2.5 star rating based on 5019 customer reviews. Consumers are mostly dissatisfied.
48% of users would likely recommend Hulu to a friend or colleague.
- Rating Distribution
Pros: Good shows, No pros, Shows.
Cons: None at this time, Bad customer service, Poor customer service.37% of users think that Hulu should improve its Customer Service.
42% of users say that they might use Hulu in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t get in this problem till it’s fixed", "Talk with them about their promotion that helps", "use another streaming company", "Find another service Hulu does not care about the customer", "Not likely".
Most users ask Hulu for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Billing Practices. Consumers are not pleased with Discounts and Special Offers and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
BillIng
Well, he helped me more than the other help.I had to call three times but the last service person was very helpful
Hulu freezes after commercials
It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now the app freezes after each commercial break. I have to turn off the TV, turn it back on, restart Hulu, restart the show, and re-watch the commercials.
Then maybe I get to see the next segment of the show. This stinks. I'm almost ready to go back to cable. And that's saying something.
( i'm using Hulu on a Vizio TV, hardwired, with excellent broadband service. It's Hulu, not me.)
The new interface is wretched
I canceled after being forced to use the new interface. It's difficult to navigate and has removed many of the features that made the old Hulu interface so user friendly.
Autoplay will play shows you do not want to watch. Your watchlist is difficult to find and no longer allows you to find your unwatched shows at the top of the list. It is VERY easy to find shows that you do not want to watch, as Hulu will shove them down your throat on every screen. What you won't see?
Your stuff.
People have been complaining about this for months after they were forced to use this UI on other devices...but Hulu pushed it anyway.
I am not paying for a service that ignores it's customers and, because of that, has no clue what they want.
0/10. Bye bye!
- Old hulu
- Some shows
- New ui
- Hulu does not respond to its own feedback site
Preferred solution: Restore the previous UI.
I can't stand it, Hulu used to be great, easy navigation. Now it skips down over my stuff that I've been watching..
what the *** Why did you mess it up? Where's my stuff?
Replying to
Multiple subriptions taken out looking for a resolution.
I signed up for the bundle package and already had Hulu. I was charged for Hulu a few days prior, and then when the promotion asked for payment, I had all these new charges.
I'm not sure why they took out three, but I sent it to you from my bank for verification.
Multiple payments were taken out this month; three of them, please reverse. Thank you!
- There are not any
Preferred solution: Price reduction
User's recommendation: Don’t have any
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill can’t watch Hulu on my tv
I’ve called several times and still haven’t received any results.
I'm tired of paying for *** service! It's been over a month and still can't get Hulu on my TV.
Looks like it's time to find a new television provider. This is not OK. They don't even offer you a credit for the time you can't watch Hulu that you're paying for.
On a scale of one to ten, ten being best, I would not recommend Hulu to anyone. I give them a -9.
- Zero pros
- Too many to list
Preferred solution: Full refund
User's recommendation: Don’t get Hulu for any reason.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No real solution
Company fixed the issue and I have been provided with apology. Had to reset the TV.
They would never do a partial refund.
I actually did ask. Pretty sure I can't type the words that come to mind, let's just stick with..."Don't let them fool you".
Lynn was very helpful and nice however, the problem STILL continues. I get a screen stating that THEY ARE HAVING TROUBLE PLAYING THIS, I don't understand.
I do not have that issue with the FREE streaming sites.
I should get a discount, or maybe just dump HULU altogether, with a note stating..I AM HAVING TROUBLE PAYING THIS.! It's not worth the aggravation!
- Variety of movies
- Some movies are low quality sound
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOMPLICITY in government censorship CANCELS my subscription "indefinitely"
Shameful complicity in government censorship and lack of courage, with 'Jimmy Kimmel Live' canceled 'indefinitely,' is just a corporate bow to speech restrictions by the government that are contrary to the public interest. Media censorship and restrictions on free speech do not serve the public interest. Instead, it dismantles our marketplace of ideas and diminishes transparency, accountability, and the free flow of information and ideas. Thus, along with 'Jimmy Kimmel,' my ABC, Hulu, Disney, and ESPN subscriptions are also canceled 'indefinitely.'
'Rise like lions after slumber
In unvanquishable number
Shake your chains to Earth like dew
Which in sleep had fallen on you
Ye are many they are few
- Supports government censorship and 1st amendment violations
- Supports government censorship and 1st amendment violations
Preferred solution: reinstate 'Jimmy Kimmel Live" and stand up for our 1st Amendment (and truth)
User's recommendation: CANCELS subscription "indefinitely"
Hulu’s cancellation page crashed due to web traffic and they are allegedly offering 70% discounts to keep users from canceling. I hope your using “indefinitely” is just throwing their terminology back at them. Even if they bring Kimmel back it is only due to financial pressure and that is more egregious than their initial action.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid my subscription and I still can’t get into my account and
Be able to get into Disney+ and Hulu. I paid my subscription, but it wants me to reapply. Somehow, I got jumped up to a higher bracket, so I canceled it and restarted it at a lower one.
Silver Spring, Maryland
Lady did not help me and then hung up on me and I was very polite and kind
They charged me a payment I should have never been charged with. I applied for a one-month free trial of Hulu for a $1 payment. As soon as I unlocked my card, they charged me $21.99 for a month.
- Idk
- Idk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Great experience
I wanted to cancel my account as we are out of town for 3 months and I also received a credit to my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maricopa, Arizona
I want my money back!!!!
I thought I canceled my subscription with Hulu/Disney this past September of 2025. You have continued to bill me in excess of $300 from 9/25 through the present.
I want my money back. You are taking advantage of a disabled 70-year-old man, who has limited funds.
Preferred solution: Full refund
User's recommendation: Do not ever consider using Hulu/Disney. A ripoff company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clatskanie, Oregon
No hulu
no hulu and no call back...no hulu and no call back...no hulu and no call back...no hulu and no call back...
User's recommendation: use another streaming company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Bernardino, California
Too many commercials for a paid product
I'm 8 minutes 35 seconds into white collar and Ive had 1 45 second add before it started and two two minute ads already the amount of commercials is almost equal to the show and I *** paid for this it's completely unacceptable what a waste of money Hulu is I wouldn't be happy but I also wouldn't complain if it was free but talk about railing your customers
User's recommendation: Netflix pirate it anything is better than this
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExcellent help with customer service of Vincent.
This gentleman was so helpful I could understand him and was so helpful to work with. I was so pleased and love Hulu and your shows and customer service. Thank you
User's recommendation: I would recomending Hulu and customer service with a very high rating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo English speaking people to help
I was gone for about a week and when I returned, my Hulu was off!! I had to go through all the trouble of restarting by entering cord & such ! All TVs were affected!
User's recommendation: Don’t know except- why is it stopping when I leave for a few days??
Springfield, Illinois
The Hulu problem
The who the company keeps charging me 1199 something that I'm not getting from them I have Disney plus and Hulu combo with a promotion for $4.99 for a year but therefore not only do they charge me the 499 they charge me 1199 for Hulu you know it's getting pretty frustrating but every month I just called reimbursement money so thank you for the ladies that I've talked to 2 months in a row they managed to get my problem situated I just wish they could get it situated firmly till I got to say
About
, , , ,
Hulu is a streaming video service that offers variety of movies, TV shows, clips, trailers etc. The company was founded in 2007. It is headquartered in Los Angeles, CA. Videos on Hulu official website are free. Hulu Plus is a TV service that requires subscription and it allows access to premium programming. Hulu and Hulu Plus shows comprise advertisements. Hulu offers movies and TV series from Univision, Comedy Central, FOX, MTV and NBC. It is possible to watch Hulu Plus via such connected to Internet devices as smartphones, Xbox, PlayStation, Blu-Ray Players and TVs. Hulu videos are accessible only for users in the USA.
Hulu is ranked 214 out of 6399 in Media category
USA, Worldwide
Hulu FAQs
The Hulu subscription prices vary depending on the plan. For the ad-supported plan, you have to pay $7.99/ month or $79.99/year, at the same time the No-ads plan costs $17.99/month. To find out more details regarding prices, visit the “Help Center” page of the company’s website and follow “Plans and pricing”.
If you don’t want to use the features of the Hulu subscription, you can cancel it by several simple actions: navigate to “Select Cancel” under “Your Subscription” on your “Account” page, and choose “Cancel” from two options, after which follow “Cancel Subscription”.
The Max (with ads), Cinemax, and STARZ options cost $9.99/month. For Max No Ads, you have to pay $15.99/month. The Paramount + with SHOWTIME option costs $11.99/month. However, the prices may change, so check them on the “Plan and pricing” page of the company’s official site.
There are the following common reasons why is Hulu not working: entering the wrong login details, sticking on the welcome screen, sticking on a black/blank screen, or a generic app load error. To resolve your issue, apply to the Hulu customer service at the following number: 888-265-6650.
After purchasing the subscription you get access to over 90 live and on-demand entertainment, educational, family, national sports, and national news channels: Comedy Central, Disney Channel, Discovery, CNN, and others. To familiarize yourself with the details regarding channels, follow “Plans & Add-ons” on the “Help Center” page.
If you decide to delete your Hulu account, navigate with the mouse cursor to the top right corner, choose your name, click on “Manage Profiles”, select the profile you want to delete, follow “Delete Profile” in the “Edit Profile” pop-up window, and confirm your selection.
To activate your Hulu account on a new device, first download the Hulu app, after which log in by entering your email address and password in the special fields.
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I'm having the same problem as well. They act as if they never heard of this before.
But, now that I'm reading the reviews I see that I'm not alone. I'm getting rid of this app!!!!
No help at customer service and the promised call backs never happen. Just horrible!!!!!!!!!
I have not been able go connect either! It is over and over i have been calling.. Absolute worst T jaffers
Same here. I cancelled yesterday after it locked up during the final seocnds of NCAA tournament game - yet another one of their problems.
The same thing happens on one of our tvs
Hulu jacks up the volume when the commercials come on. VERY ANNOYING!
@@@
Hulu continues to raise their prices while their services continues to decline, they don't offer their customers any resolution and contacting them is extremely difficult. Time to search for new streaming service
I agree that hulu is constantly raising their prices for sucky services At times you are lucky to get through an entire movie or television show without the service freezing. Shameful.
Dropped Live for basic $14 plan. I do not need ESPN and Disney.
The "Hulu Freeze" continues. Someone from Hulu six months ago actually had the balls to simply post: "This sounds like behavior that our teams are currently looking into?" Guess what?
You failed. Are failing. No fix yet. Are y'all still working on it?
What seems to be the problem? Why isn't my $64.99 a month paying for new coders, because the ones you have now apparently are incompetent? How 'bout an update? I am giving you an update.
The comments are giving you an update. My Hulu freezes all the time. Commercials, between shows, in the middle of an amazing finish to a sporting event.
They know that the "uninstall and reinstall" the app instructions is a smokescreen to say "we do not know what the *** we are doing." Dumping Hulu again. If Hulu is the model for "streaming is the future," give me back my coaxial cable.
Experienced the same song and dance on April 28th! Tired of watching at 10 - 30 minute intervals.
Seriously considering returning to satellite TV. Cost is higher but performance (unless there's bad weather) is consistent.
If I was an advertiser I would be pissed. My screen is black or the commercials freezes.
it plays fine through the show but I have to refresh after a few minutes until the commercials are done. Annoying.
My experience is a little worse. Programming will simply freeze and no way to correct.
Hulu walked me through the process to un-install Hulu and then reinstall it. This can happen several during an evening.
Also, I am a race fan and we have missed the last 20 minutes of the last two races we were watching. Looking for a new streaming service.
No fix yet, whoever thinks moving to Hulu will eliminate commercials is sadly mistaken. You get to watch the same ones during every break of the show - twice, because it constantly freezes and you then restart with the commercials again!!!!!
Same crap going on here. Hulu can keep their shoddy service because i am on hold now to cancel .Trash service. John in Vt.
I’ve tried hulu live for 5 months now. What a pile of garbage.
They have changed the navigation of their service twice in the last week. What is aggravating is they made it harder to navigate. However the idiot is that is running this garbage should be fired.
I have fired them. I’ll be going back to dish network.
I have the Roku Express and Hulu freezes on the damn commercials all the time. I'm ready to dump Hulu and try another streaming service that cares about their customers.
I totally have the same problem and I use a Fire Stick. I have complained numerous times.
Nobody seems to care. I am thinking strongly of going elsewhere.
Same issue, they really need to fix this.
Exact same here. On a Visio ya with excellent service.
We even turned WiFi off on our phone. Turned of everything. Rebooted tv and WiFi.
We get through the ad just fine and then it freezes. I’ve watched ad 2 of 2 14 times in a row.