Hulu
Hulu Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hulu reviews show a 2.4 star rating from 5,083 customer reviews; 48% would recommend. Consumers are mostly dissatisfied, with 60% unfavorable and 23% positive. 37% request better customer service and many ask for a refund.
Key Takeaways for Future Customers
- Expect potential app and sign‑in issues when using membership across devices.
- Watch bundle pricing and double charges before committing to subscriptions.
- Contact paths can be lengthy; plan for slow resolution on disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and double charges.
- Many customers request refunds for unwanted or incorrectly charged service.
- Poor or delayed customer service response and trouble reaching a live person.
Positive Feedback
Some users praise available shows and occasional helpful, professional representatives who resolved access or billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hulu reviews show a 2.4 star rating from 5,083 customer reviews; 48% would recommend. Consumers are mostly dissatisfied, with 60% unfavorable and 23% positive. 37% request better customer service and many ask for a refund.
Key Takeaways for Future Customers
- Expect potential app and sign‑in issues when using membership across devices.
- Watch bundle pricing and double charges before committing to subscriptions.
- Contact paths can be lengthy; plan for slow resolution on disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and double charges.
- Many customers request refunds for unwanted or incorrectly charged service.
- Poor or delayed customer service response and trouble reaching a live person.
Positive Feedback
Some users praise available shows and occasional helpful, professional representatives who resolved access or billing issues.
Media from reviews
Kansas City, Missouri
Update credit card information
After calling Hulu, and waiting over an hour, finally got a agent, she could not find my account, and said she would put me on a short hold while she could look up my info. After waiting for her, for 10min, I got disconnected.
And trying to log into my account, to change my payment update, trying for over an hour, could not get to the page. This is frustrating and uncalled for.
Horrible customer service. Pissed isn't even close to how I feel
User's recommendation: Could of called back, but even that is impossible to do.
Hulu freezes after commercials
- - Hulu shows the same ads during every break.
- - The app freezes after every commercial break.
- - Even with hardwired Vizio and broadband, issues persist.
It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now the app freezes after each commercial break. I have to turn off the TV, turn it back on, restart Hulu, restart the show, and re-watch the commercials.
Then maybe I get to see the next segment of the show. This stinks. I'm almost ready to go back to cable. And that's saying something.
( i'm using Hulu on a Vizio TV, hardwired, with excellent broadband service. It's Hulu, not me.)
The new interface is wretched
- - New Hulu UI is hard to navigate and removed features.
- - Autoplay shows unwanted content and the watchlist is hard to find.
I canceled after being forced to use the new interface. It's difficult to navigate and has removed many of the features that made the old Hulu interface so user friendly.
Autoplay will play shows you do not want to watch. Your watchlist is difficult to find and no longer allows you to find your unwatched shows at the top of the list. It is VERY easy to find shows that you do not want to watch, as Hulu will shove them down your throat on every screen. What you won't see?
Your stuff.
People have been complaining about this for months after they were forced to use this UI on other devices...but Hulu pushed it anyway.
I am not paying for a service that ignores it's customers and, because of that, has no clue what they want.
0/10. Bye bye!
- Some shows
- Old hulu
- New ui
- Hulu does not respond to its own feedback site
Preferred solution: Restore the previous UI.
I can't stand it, Hulu used to be great, easy navigation. Now it skips down over my stuff that I've been watching..
what the *** Why did you mess it up? Where's my stuff?
Replying to
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Verified Reviewer |
Niagara Falls, New York
You guys are going to try to help me straighten this out. Hulu charged me six times by February 3rd and once February 4th it's BS
- - I was hacked; emails were affected.
- - I opened a new email; others were hacked.
- - Linked cards were charged many times; Hulu billed $11.99 on the 4th.
Don't get it if it was a card, get a prepaid card and only put that amount on it because they charge me five times this month and three times last month on each of my different cards that I've used before. That's wrong and they tell me I have to pay them again 3 days. I should be 5 months ahead to rip-offs
Well, I opened up a new email, and it's running now: dannypardee123@***.com is the one that I'm using at this time. All my cards are connected together, and they continue to charge all four cards five times, and then the sixth time, they charge one of the SIM cards again for a different amount. Five of them were charged $11.99. One of them was $9.99 for each account; the same card charged double and triple, and on the 4th, they charged me again.
On the 4th of the month, it was an $11.99 charge to all for Hulu. How many Hulus do I need? I only have two Roku TVs.
I have them closed with multiple photos to show you what is going on with my account. I just re-hooked up Hulu a couple of days ago under the email I gave you above; the other ones were hacked.
- You get to watch your shows
Preferred solution: Full refund
User's recommendation: Don't live with anybody and have your cards connected to your accounts but for them to open their own account and you now realize so after they're gone that you're being charged double and triple it's BS. Can you please fix this for me? Give me credit for the months that you took for for each month or give me my money back. I prefer my money back because I live on a fixed income and they're only use Netflix prime free Paramount through Walmart, Hulu and peacock and YouTube. There's what I use and I don't pay for YouTube and don't pay for th Paramount plus either I get that through Walmart ey are free I mean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Hulu package problem that your help page does not cover
Cancel one of my two packages, the HULU PACKAGE THAT INCLUDES, HULU, DISNEY PLUS and HBO PLUS.
Not a thing! Not a thing!
Not a thing! Not a thing! Not a thing!
Not a thing! Not a thing!
User's recommendation: DON'T PRETEND TO HAVE A CUSTOMER SUPPORT METHOD AS IF YOU WISH TO SUPPORT, BUT YOU NOT EVEN ANSWER THE PHONE AFTER ALL THE DATA YOU ASKED FOR WHICH YOU NOW HAVE TO REACH BACK TO CONTACT, BUT AGAIN... NO ANSWER AND NO REACH BACH KNOWING CONNECTING WAS FOR ANY REASON WAS NOT ESTABLISHED, TRULY NOT A REAL EFFORT TO HELP CUSTOMERS, MANAGEMENT NOT FOOLING ANYONE!!! WELL MAYBE YOUR STOCK HOLDERS, A JOKE!!!
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Verified ReviewerResolved: Better Access To Live Person Would Be Extremely Helpful
Create fewer steps to reach a live person when you have a different issue than those listed on "frequently asked questions'
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Verified Reviewer |
Belmopan, Cayo District
Cancel account
I cancel my subscription but Im stilling getting charged for it I do not have access to an account when I try to login it says I dont have an account but Im getting charged
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Verified ReviewerI resubscribed 2 days ago but I can't...
I resubscribed 2 days ago but I can't seem to login in directly to hulu. I have to go through Disney I'm trying a ee what's going on and or cancel this subscription
User's recommendation: Stop displaying bundles and confusing customers
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Verified ReviewerResolved: Why are you changing me for hulu when I am bundled with Disney
Company fixed the issue and I have been provided with partial refund. You only gave me one payment back when I called you months before that I had undo my account with Disney.
I called you about 5 months ago.
I have had Disney for about a year and three months. Get the person name and id number.
Your customer service is terrible. You cannot understand what they're saying, and I just don't like it at all.
So, you have a nice day.
I rank you as a negative 10. Thank you, bye-bye.
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Verified ReviewerNot good
No rep to talk to , stupid questions from the automated system
No resolution spent many minutes
Not happy
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Verified Reviewer |
Arroyo Grande, California
Resolved: Limited movies available with the student discount package
Cancelled service. Called the company.
I had the student discount package, and it was limited to the movies available to watch. My sister had the usual account without limitations.
- Lots of movies to choose from
- Too expensive
User's recommendation: Allow more movies to be available when you have the student discount package.olj
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Verified ReviewerHBO max not working
Great customer service. Will recommend all of my family and friends to HBO Max. Plus I think the Pitt is the best show on tv.
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Verified Reviewer |
Greenwood Village, Colorado
My local channels were not working
My local channels were not working. I had no service at all for my three local channels all day long.
- Love hulu service
Preferred solution: Price reduction
User's recommendation: Always call Hulu so they determine the issue and bd successful
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
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Verified ReviewerQuestioncharged for orders I never received
- - Publix order for about $35 failed; $79 charged.
- - No driver contact, Publix says contact Hulu, and the customer wants $79 back, bank advised.
I ordered a few groceries from Publix, about $35.00. I kept getting notices that the order did not go through!
So I did it again; same thing, the order did not go through. So I checked my bank and $79 had been paid. I never heard from the driver. I called Publix; they said I have to contact Hulu.
I never received anything, but the charges remained. I'd like my $79 back, as my bank, Wells Fargo, advised me to do. Then they will step in. I've been in the hospital and I've been too ill to contact you.
Marsha Southcott, 6993 Ainsdale Lane, Unit A, Ocala, FL 34472. 352-216-****
Preferred solution: Refund
User's recommendation: They owe me $79
Ashburn, Virginia
Resolved: Hulu experience
It was paid by me and Xfinity. Try to make sure that you don’t have paying for the same description that you paid by other company.
I think Huhul its a great to bring a lot of shows and have a good experience with them, but they have too many commercial.
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Verified ReviewerLost local channal
Like lost local channel in Hulu. Why nobody answers the phone? Yesterday local channels worked fine; I'm getting a message that the tide channel doesn't work in my location.
Preferred solution: Deliver product or service ordered
About
, , , ,
Hulu is a streaming video service that offers variety of movies, TV shows, clips, trailers etc. The company was founded in 2007. It is headquartered in Los Angeles, CA. Videos on Hulu official website are free. Hulu Plus is a TV service that requires subscription and it allows access to premium programming. Hulu and Hulu Plus shows comprise advertisements. Hulu offers movies and TV series from Univision, Comedy Central, FOX, MTV and NBC. It is possible to watch Hulu Plus via such connected to Internet devices as smartphones, Xbox, PlayStation, Blu-Ray Players and TVs. Hulu videos are accessible only for users in the USA.
Hulu is ranked 249 out of 6637 in Media category
USA, Worldwide
Hulu FAQs
The Hulu subscription prices vary depending on the plan. For the ad-supported plan, you have to pay $7.99/ month or $79.99/year, at the same time the No-ads plan costs $17.99/month. To find out more details regarding prices, visit the “Help Center” page of the company’s website and follow “Plans and pricing”.
If you don’t want to use the features of the Hulu subscription, you can cancel it by several simple actions: navigate to “Select Cancel” under “Your Subscription” on your “Account” page, and choose “Cancel” from two options, after which follow “Cancel Subscription”.
The Max (with ads), Cinemax, and STARZ options cost $9.99/month. For Max No Ads, you have to pay $15.99/month. The Paramount + with SHOWTIME option costs $11.99/month. However, the prices may change, so check them on the “Plan and pricing” page of the company’s official site.
There are the following common reasons why is Hulu not working: entering the wrong login details, sticking on the welcome screen, sticking on a black/blank screen, or a generic app load error. To resolve your issue, apply to the Hulu customer service at the following number: 888-265-6650.
After purchasing the subscription you get access to over 90 live and on-demand entertainment, educational, family, national sports, and national news channels: Comedy Central, Disney Channel, Discovery, CNN, and others. To familiarize yourself with the details regarding channels, follow “Plans & Add-ons” on the “Help Center” page.
If you decide to delete your Hulu account, navigate with the mouse cursor to the top right corner, choose your name, click on “Manage Profiles”, select the profile you want to delete, follow “Delete Profile” in the “Edit Profile” pop-up window, and confirm your selection.
To activate your Hulu account on a new device, first download the Hulu app, after which log in by entering your email address and password in the special fields.
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I'm having the same problem as well. They act as if they never heard of this before.
But, now that I'm reading the reviews I see that I'm not alone. I'm getting rid of this app!!!!
No help at customer service and the promised call backs never happen. Just horrible!!!!!!!!!
I have not been able go connect either! It is over and over i have been calling.. Absolute worst T jaffers
Same here. I cancelled yesterday after it locked up during the final seocnds of NCAA tournament game - yet another one of their problems.
The same thing happens on one of our tvs
Hulu jacks up the volume when the commercials come on. VERY ANNOYING!
@@@
Hulu continues to raise their prices while their services continues to decline, they don't offer their customers any resolution and contacting them is extremely difficult. Time to search for new streaming service
I agree that hulu is constantly raising their prices for sucky services At times you are lucky to get through an entire movie or television show without the service freezing. Shameful.
Dropped Live for basic $14 plan. I do not need ESPN and Disney.
The "Hulu Freeze" continues. Someone from Hulu six months ago actually had the balls to simply post: "This sounds like behavior that our teams are currently looking into?" Guess what?
You failed. Are failing. No fix yet. Are y'all still working on it?
What seems to be the problem? Why isn't my $64.99 a month paying for new coders, because the ones you have now apparently are incompetent? How 'bout an update? I am giving you an update.
The comments are giving you an update. My Hulu freezes all the time. Commercials, between shows, in the middle of an amazing finish to a sporting event.
They know that the "uninstall and reinstall" the app instructions is a smokescreen to say "we do not know what the *** we are doing." Dumping Hulu again. If Hulu is the model for "streaming is the future," give me back my coaxial cable.
Experienced the same song and dance on April 28th! Tired of watching at 10 - 30 minute intervals.
Seriously considering returning to satellite TV. Cost is higher but performance (unless there's bad weather) is consistent.
If I was an advertiser I would be pissed. My screen is black or the commercials freezes.
it plays fine through the show but I have to refresh after a few minutes until the commercials are done. Annoying.
My experience is a little worse. Programming will simply freeze and no way to correct.
Hulu walked me through the process to un-install Hulu and then reinstall it. This can happen several during an evening.
Also, I am a race fan and we have missed the last 20 minutes of the last two races we were watching. Looking for a new streaming service.
No fix yet, whoever thinks moving to Hulu will eliminate commercials is sadly mistaken. You get to watch the same ones during every break of the show - twice, because it constantly freezes and you then restart with the commercials again!!!!!
Same crap going on here. Hulu can keep their shoddy service because i am on hold now to cancel .Trash service. John in Vt.
I’ve tried hulu live for 5 months now. What a pile of garbage.
They have changed the navigation of their service twice in the last week. What is aggravating is they made it harder to navigate. However the idiot is that is running this garbage should be fired.
I have fired them. I’ll be going back to dish network.
I have the Roku Express and Hulu freezes on the damn commercials all the time. I'm ready to dump Hulu and try another streaming service that cares about their customers.
I totally have the same problem and I use a Fire Stick. I have complained numerous times.
Nobody seems to care. I am thinking strongly of going elsewhere.
Same issue, they really need to fix this.
Exact same here. On a Visio ya with excellent service.
We even turned WiFi off on our phone. Turned of everything. Rebooted tv and WiFi.
We get through the ad just fine and then it freezes. I’ve watched ad 2 of 2 14 times in a row.