Hulu
Hulu Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hulu has 2.4 star rating from 5,075 reviews and 48% would likely recommend; overall sentiment is mostly negative based on Hulu reviews.
Key Takeaways for Future Customers
- Expect varied content quality and medium price level for membership.
- Be prepared to contact support for billing or subscription issues.
- Many reviewers seek a refund when problems occur.
Negative Feedback / Risk Areas
- Frequent Hulu customer complaints about poor customer service and long holds.
- Recurring billing errors and duplicate charges reported.
- App and live TV reliability issues, including freezing and missing channels.
Positive Feedback
Some users praise helpful representatives, resolved access problems, good show selection, and accommodations for pauses or bundles.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hulu has 2.4 star rating from 5,075 reviews and 48% would likely recommend; overall sentiment is mostly negative based on Hulu reviews.
Key Takeaways for Future Customers
- Expect varied content quality and medium price level for membership.
- Be prepared to contact support for billing or subscription issues.
- Many reviewers seek a refund when problems occur.
Negative Feedback / Risk Areas
- Frequent Hulu customer complaints about poor customer service and long holds.
- Recurring billing errors and duplicate charges reported.
- App and live TV reliability issues, including freezing and missing channels.
Positive Feedback
Some users praise helpful representatives, resolved access problems, good show selection, and accommodations for pauses or bundles.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost local channal
Like lost local channel in Hulu. Why nobody answers the phone? Yesterday local channels worked fine; I'm getting a message that the tide channel doesn't work in my location.
Preferred solution: Deliver product or service ordered
Hulu freezes after commercials
- - Hulu shows the same ads during every break.
- - The app freezes after every commercial break.
- - Even with hardwired Vizio and broadband, issues persist.
It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now the app freezes after each commercial break. I have to turn off the TV, turn it back on, restart Hulu, restart the show, and re-watch the commercials.
Then maybe I get to see the next segment of the show. This stinks. I'm almost ready to go back to cable. And that's saying something.
( i'm using Hulu on a Vizio TV, hardwired, with excellent broadband service. It's Hulu, not me.)
The new interface is wretched
- - New Hulu UI is hard to navigate and removed features.
- - Autoplay shows unwanted content and the watchlist is hard to find.
I canceled after being forced to use the new interface. It's difficult to navigate and has removed many of the features that made the old Hulu interface so user friendly.
Autoplay will play shows you do not want to watch. Your watchlist is difficult to find and no longer allows you to find your unwatched shows at the top of the list. It is VERY easy to find shows that you do not want to watch, as Hulu will shove them down your throat on every screen. What you won't see?
Your stuff.
People have been complaining about this for months after they were forced to use this UI on other devices...but Hulu pushed it anyway.
I am not paying for a service that ignores it's customers and, because of that, has no clue what they want.
0/10. Bye bye!
- Some shows
- Old hulu
- New ui
- Hulu does not respond to its own feedback site
Preferred solution: Restore the previous UI.
I can't stand it, Hulu used to be great, easy navigation. Now it skips down over my stuff that I've been watching..
what the *** Why did you mess it up? Where's my stuff?
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niagara Falls, New York
You guys are going to try to help me straighten this out. Hulu charged me six times by February 3rd and once February 4th it's BS
- - I was hacked; emails were affected.
- - I opened a new email; others were hacked.
- - Linked cards were charged many times; Hulu billed $11.99 on the 4th.
Don't get it if it was a card, get a prepaid card and only put that amount on it because they charge me five times this month and three times last month on each of my different cards that I've used before. That's wrong and they tell me I have to pay them again 3 days. I should be 5 months ahead to rip-offs
Well, I opened up a new email, and it's running now: dannypardee123@***.com is the one that I'm using at this time. All my cards are connected together, and they continue to charge all four cards five times, and then the sixth time, they charge one of the SIM cards again for a different amount. Five of them were charged $11.99. One of them was $9.99 for each account; the same card charged double and triple, and on the 4th, they charged me again.
On the 4th of the month, it was an $11.99 charge to all for Hulu. How many Hulus do I need? I only have two Roku TVs.
I have them closed with multiple photos to show you what is going on with my account. I just re-hooked up Hulu a couple of days ago under the email I gave you above; the other ones were hacked.
- You get to watch your shows
Preferred solution: Full refund
User's recommendation: Don't live with anybody and have your cards connected to your accounts but for them to open their own account and you now realize so after they're gone that you're being charged double and triple it's BS. Can you please fix this for me? Give me credit for the months that you took for for each month or give me my money back. I prefer my money back because I live on a fixed income and they're only use Netflix prime free Paramount through Walmart, Hulu and peacock and YouTube. There's what I use and I don't pay for YouTube and don't pay for th Paramount plus either I get that through Walmart ey are free I mean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belmopan, Cayo District
Cancel account
I cancel my subscription but Im stilling getting charged for it I do not have access to an account when I try to login it says I dont have an account but Im getting charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Why are you changing me for hulu when I am bundled with Disney
Company fixed the issue and I have been provided with partial refund. You only gave me one payment back when I called you months before that I had undo my account with Disney.
I called you about 5 months ago.
I have had Disney for about a year and three months. Get the person name and id number.
Your customer service is terrible. You cannot understand what they're saying, and I just don't like it at all.
So, you have a nice day.
I rank you as a negative 10. Thank you, bye-bye.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arroyo Grande, California
Resolved: Limited movies available with the student discount package
Cancelled service. Called the company.
I had the student discount package, and it was limited to the movies available to watch. My sister had the usual account without limitations.
- Lots of movies to choose from
- Too expensive
User's recommendation: Allow more movies to be available when you have the student discount package.olj
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestioncharged for orders I never received
- - Publix order for about $35 failed; $79 charged.
- - No driver contact, Publix says contact Hulu, and the customer wants $79 back, bank advised.
I ordered a few groceries from Publix, about $35.00. I kept getting notices that the order did not go through!
So I did it again; same thing, the order did not go through. So I checked my bank and $79 had been paid. I never heard from the driver. I called Publix; they said I have to contact Hulu.
I never received anything, but the charges remained. I'd like my $79 back, as my bank, Wells Fargo, advised me to do. Then they will step in. I've been in the hospital and I've been too ill to contact you.
Marsha Southcott, 6993 Ainsdale Lane, Unit A, Ocala, FL 34472. 352-216-****
Preferred solution: Refund
User's recommendation: They owe me $79
Ashburn, Virginia
Resolved: Hulu experience
It was paid by me and Xfinity. Try to make sure that you don’t have paying for the same description that you paid by other company.
I think Huhul its a great to bring a lot of shows and have a good experience with them, but they have too many commercial.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received one yet what's going on
- - Cannot pay with Google Pay until the card arrives in 3–7 days.
- - Wants to keep Hulu and the HBO/Disney bundle and pay via Google Play.
I was trying to pay my bill with Google pay because my car has not arrived I have to have a new card in which would be for 3 to 7 days and how can I pay off to keep my Hulu on and I would like to Hulu and HBO Disney connection all I want is to keep my Hulu and I would like to have HBO and I would like to pay it by Google play but I seem like I can't so my card is not here my car will be here within 3 to 7 days then I will be able to pay if y'all won't let me pay by Google
- Having problems just paying a bill
- Need to pay my bill
Preferred solution: nothing I would just like to pay my Hulu bill and I want to add on HBO that's all I just like to pay my bill
Multiple subriptions taken out looking for a resolution.
- - I signed up for the bundle and already had Hulu.
- - Hulu was charged before, and three payments were taken this month; please reverse.
I signed up for the bundle package and already had Hulu. I was charged for Hulu a few days prior, and then when the promotion asked for payment, I had all these new charges.
I'm not sure why they took out three, but I sent it to you from my bank for verification.
Multiple payments were taken out this month; three of them, please reverse. Thank you!
- There are not any
Preferred solution: Price reduction
User's recommendation: Don’t have any
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Ya no quiero usar Disney y Hulu por motivo de viaje
- - Traveling without an exact return date; thanks for the services.
- - See you soon.
- - I’ll call on return if I need services.
- - I enjoy movies after work.
Motivo de viaje y no tengo exactamente la fecha de regreso, así que muchas gracias por sus servicios. Hasta pronto.
Al regresar, si deseo sus servicios, me comunicaré con ustedes porque tienen buena programación. Cada vez que regreso de mi trabajo, se siente muy bien disfrutar de una buena película, ya sea de acción, comedia, terror, etc.
Pero bueno, primero Dios, a mi regreso les llamaré. Ok, gracias por su atención.
User's recommendation: No hay muchas palabras solo ...solo que es lo mejor para disfrutar en familia o solo etc.
Tampa, Florida
Resolved: Hard to cancel if no longer wanted
Website is confusing and hard to use. No direct phone for customer service, no live person being used, all AI.
Preferred solution: Full refund
Media Expert Talks
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Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Cancel my subscription love Hulu. I just cant afford it.
I need a refund of the last payment with the cancelling of my subscription.
It has become too expensive. $24.88 is too much when it is not part of the cable network package. I wish I could afford it because I love it.
- Good movies
- Too expensive
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to Cancel, got hung up on
Tying to cancel again 
Got disconnected. Don't know if I was canceled or not???
I guess I'll call again???!!! Make sure you got what you want before ordering!!
Preferred solution: Canceled Quit Charging Me 12.99 a Month !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pottsville, Pennsylvania
I'm moving and want to put my account on hold
My question was answered fully, and I was very satisfied with the outcome. The representative was able to answer all my questions.
About
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Hulu is a streaming video service that offers variety of movies, TV shows, clips, trailers etc. The company was founded in 2007. It is headquartered in Los Angeles, CA. Videos on Hulu official website are free. Hulu Plus is a TV service that requires subscription and it allows access to premium programming. Hulu and Hulu Plus shows comprise advertisements. Hulu offers movies and TV series from Univision, Comedy Central, FOX, MTV and NBC. It is possible to watch Hulu Plus via such connected to Internet devices as smartphones, Xbox, PlayStation, Blu-Ray Players and TVs. Hulu videos are accessible only for users in the USA.
Hulu is ranked 243 out of 6648 in Media category
USA, Worldwide
Hulu FAQs
The Hulu subscription prices vary depending on the plan. For the ad-supported plan, you have to pay $7.99/ month or $79.99/year, at the same time the No-ads plan costs $17.99/month. To find out more details regarding prices, visit the “Help Center” page of the company’s website and follow “Plans and pricing”.
If you don’t want to use the features of the Hulu subscription, you can cancel it by several simple actions: navigate to “Select Cancel” under “Your Subscription” on your “Account” page, and choose “Cancel” from two options, after which follow “Cancel Subscription”.
The Max (with ads), Cinemax, and STARZ options cost $9.99/month. For Max No Ads, you have to pay $15.99/month. The Paramount + with SHOWTIME option costs $11.99/month. However, the prices may change, so check them on the “Plan and pricing” page of the company’s official site.
There are the following common reasons why is Hulu not working: entering the wrong login details, sticking on the welcome screen, sticking on a black/blank screen, or a generic app load error. To resolve your issue, apply to the Hulu customer service at the following number: 888-265-6650.
After purchasing the subscription you get access to over 90 live and on-demand entertainment, educational, family, national sports, and national news channels: Comedy Central, Disney Channel, Discovery, CNN, and others. To familiarize yourself with the details regarding channels, follow “Plans & Add-ons” on the “Help Center” page.
If you decide to delete your Hulu account, navigate with the mouse cursor to the top right corner, choose your name, click on “Manage Profiles”, select the profile you want to delete, follow “Delete Profile” in the “Edit Profile” pop-up window, and confirm your selection.
To activate your Hulu account on a new device, first download the Hulu app, after which log in by entering your email address and password in the special fields.
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I'm having the same problem as well. They act as if they never heard of this before.
But, now that I'm reading the reviews I see that I'm not alone. I'm getting rid of this app!!!!
No help at customer service and the promised call backs never happen. Just horrible!!!!!!!!!
I have not been able go connect either! It is over and over i have been calling.. Absolute worst T jaffers
Same here. I cancelled yesterday after it locked up during the final seocnds of NCAA tournament game - yet another one of their problems.
The same thing happens on one of our tvs
Hulu jacks up the volume when the commercials come on. VERY ANNOYING!
@@@
Hulu continues to raise their prices while their services continues to decline, they don't offer their customers any resolution and contacting them is extremely difficult. Time to search for new streaming service
I agree that hulu is constantly raising their prices for sucky services At times you are lucky to get through an entire movie or television show without the service freezing. Shameful.
Dropped Live for basic $14 plan. I do not need ESPN and Disney.
The "Hulu Freeze" continues. Someone from Hulu six months ago actually had the balls to simply post: "This sounds like behavior that our teams are currently looking into?" Guess what?
You failed. Are failing. No fix yet. Are y'all still working on it?
What seems to be the problem? Why isn't my $64.99 a month paying for new coders, because the ones you have now apparently are incompetent? How 'bout an update? I am giving you an update.
The comments are giving you an update. My Hulu freezes all the time. Commercials, between shows, in the middle of an amazing finish to a sporting event.
They know that the "uninstall and reinstall" the app instructions is a smokescreen to say "we do not know what the *** we are doing." Dumping Hulu again. If Hulu is the model for "streaming is the future," give me back my coaxial cable.
Experienced the same song and dance on April 28th! Tired of watching at 10 - 30 minute intervals.
Seriously considering returning to satellite TV. Cost is higher but performance (unless there's bad weather) is consistent.
If I was an advertiser I would be pissed. My screen is black or the commercials freezes.
it plays fine through the show but I have to refresh after a few minutes until the commercials are done. Annoying.
My experience is a little worse. Programming will simply freeze and no way to correct.
Hulu walked me through the process to un-install Hulu and then reinstall it. This can happen several during an evening.
Also, I am a race fan and we have missed the last 20 minutes of the last two races we were watching. Looking for a new streaming service.
No fix yet, whoever thinks moving to Hulu will eliminate commercials is sadly mistaken. You get to watch the same ones during every break of the show - twice, because it constantly freezes and you then restart with the commercials again!!!!!
Same crap going on here. Hulu can keep their shoddy service because i am on hold now to cancel .Trash service. John in Vt.
I’ve tried hulu live for 5 months now. What a pile of garbage.
They have changed the navigation of their service twice in the last week. What is aggravating is they made it harder to navigate. However the idiot is that is running this garbage should be fired.
I have fired them. I’ll be going back to dish network.
I have the Roku Express and Hulu freezes on the damn commercials all the time. I'm ready to dump Hulu and try another streaming service that cares about their customers.
I totally have the same problem and I use a Fire Stick. I have complained numerous times.
Nobody seems to care. I am thinking strongly of going elsewhere.
Same issue, they really need to fix this.
Exact same here. On a Visio ya with excellent service.
We even turned WiFi off on our phone. Turned of everything. Rebooted tv and WiFi.
We get through the ad just fine and then it freezes. I’ve watched ad 2 of 2 14 times in a row.