Skip to content
Hulu

Hulu
Reviews and Complaints

www.hulu.com
What is your customer experience with Hulu?
Show reviews that mention
service account customer customer service phone problem subscription issue money disney
Filter review
Sort by
Carlean Oxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glendale, Arizona

Issue resolved fast

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Excellent service fast and professional courteous ! Only issue was the requirement of 100 symbols its too many! Oh my now I have run over

View full review
Tara Zgm
map-marker Chicago, Illinois

Can’t fix what I need online

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This company keeps raising my bill every month, and when I can't afford the add-on, it gives me no way to erase it off my bill. Therefore, I am being charged over 100 dollars for this service! I have spent over an hour or more trying to replace my payment method, and it keeps declining my card!

Loss:
$200
Pros:
  • Live tv
Cons:
  • Expensive and not navigable
  • Expensive and unreliable

Preferred solution: Price reduction

User's recommendation: Find a cheaper company to receive the live TV because it will charge you more and more and more until you might as well pay for Direct TV or A service like Comcast Xfinity!

View full review
Eugene E Huf
map-marker Miami, Florida

Tried to cancel was put on hold for over 15 minutes. When I was supposed to be only a couple not happy, calling back.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I started with Hulu at bare bones, and now I'm paying $89.90, almost $90 a month. I do not need the service.

It's too hard to sign in on my T.V. I want to cancel the service.

Preferred solution: Full refund

View full review
Derek B Anc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

App phone doesn’t work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Just keep repeating the same message could get my subscription canceled. I could not get help and I've been trying to get this handled for the longest.

Preferred solution: Cancel subscription

View full review
Kimberly H Xni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Too Expensive for what you get

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The price has risen from an original 9.99 to 12.99, and you don't get anything special with it. The movies are also on other apps, and Prime by Amazon actually gives you more options for way less, and you can speak to someone who speaks English.

What happened, Hulu? You used to be the best, not now. The 30-day trial is gone too.

What happened to those? They offer them, but they don't exist.

Cons:
  • Cost way to much

Preferred solution: Price reduction

User's recommendation: Save your money

View full review
Cristal D Mzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You guys took $1199 off my card. I canceled Hulu because it's getting too expensive, and then I tried to call. They can't hear me, or I don't get anyone.

Loss:
$1199
Cons:
  • To much

Preferred solution: Full refund

View full review
Brenda R Twq
map-marker District Heights, Maryland

Cancel hulu service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

At this time please cancel my hulu plan. Brenda Robinson...my email is bardesigncloth@***.com.

At this time as much as I would like to keep hulu. Can not afford it as this timd

Loss:
$89
Pros:
  • Good app
Cons:
  • Nonr

Preferred solution: Full refund

User's recommendation: Good Service to have

View full review
Ambrosia S Rrl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upgrade

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You have to do something about your customer service I can't get to a person to talk about my account it's impossible 7 days I'm trying and then there are people that hijacking my phone call to you trying to get information you need better security if I can get through to somebody I'm going to cancel be weary

View full review
Carloyn Xgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Better Access To Live Person Would Be Extremely Helpful

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Create fewer steps to reach a live person when you have a different issue than those listed on "frequently asked questions'

View full review
Maryann V Ibr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ensenada, Baja California

Charged for free month

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - They charged me immediately after Hulu emailed about a free month, did not replace the money, and Hulu now says Not available in your country.

Responded to Hulu email saying free month. They immediately took my money, did not replace. Don't respond to email claiming free month don't respond to email claiming free monthddThey immediately charged me, did not replace money and now Hulu "Not available in your country"

Preferred solution: Full refund

View full review
Anonymous
map-marker Humble, Texas

To express how supportive and smooth the rep took care business

AI Highlights
  • - Paused my subscription due to not having time to watch TV.
  • - Resume with the same username and password and pay; no reselect needed, and existing items stay.

I needed to pause my account. Im working a lot and dont have the time to watch TV.

So I needed to pause my subscription.

The rep told me when I decide to use the service again to use my same PW & UN and make a payment. No need to re-select anything I've already have, but that it will keep whats there.

User's recommendation: Yes,absolutely

View full review
Cinda W Gwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brentwood, Tennessee

My husband and I recently signed up...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My husband and I recently signed up with Xfinity and they gave us a package deal including free Hulu and Disney for three years. How do I cancel my previous account?

Preferred solution: Cancel my account

View full review
Anonymous
map-marker Piscataway Township, New Jersey

Issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need to sigh Hulu without ads, but you and Verizon still havent been able to fix this for me. Is now I have it only with ads and its a very frustrating.

Verizon said they will call me back.Nobody call me. And your company said they cannot help.

Bye

User's recommendation: Fix version deals with you

View full review
Antony V Zqk
map-marker Milwaukee, Wisconsin

Can’t get emails about my account not getting any emails

I'm not getting emails, can't get in my account, can't get a verification code, not doing anything. I'm being charged twice for the same account.

Loss:
$500

Preferred solution: Full refund

View full review
Hadassa Vkd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Wenatchee, Washington

Sign up problem

Couldn't get signed up, just run around; wanted $40 to talk with a technician. Couldn't get it through the AI that I wanted a phone number to talk with someone.

Signing up on the web took me to log in. Of course, can't log in if you're not signed up.

Cons:
  • Run by ai

Preferred solution: Tv service. But i gave up

User's recommendation: Try another tv stream

View full review