Resolved
3.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
1 comment

Update by user May 04, 2017

I cancelled Hulu Service, so guess could say 'resolved.'

Original review posted by user May 03, 2017

THIS POSTING CONTAINS AN UPDATE FOR ALL HULU SUBSCRIBERS & WOULD-BE CUSTOMERS. FORMER POST: Soood, I no longer keep the electricity draining cable tv box plugged in - better than On Demand tv because NO COMMERCIALS & can watch ENTIRE SEASONS of both great older shows (which grew up wateching in reruns & are so different when viewed in their original chronological order), terrific British tv, as well as contemporary programming.

Only negatives are favorites can 'expire' & be removed from viewing very suddenly with surprise notices, and few recently, few days of technical problems which somehow led them to close down telephone & online support - am treating tbe latter as just a dumb anomaly in 2+ years of subscribing. Otherwise, AMAZING value & truly wonderful customer service. Am contemplating dispensing with the over-expensive cable entirely. UPDATE: HULU does have a Problem with Customer Communication -- call center Personnel are lovely, but any Material Issues DEAD END THERE -- the technical issue shut down several wks ago that led them to shut down the phone lines rather than posting a message on the website, sending out emails, or even just leaving a voicemail message informing customers that the issues they were having would be temporary, was avoidable & irresponsible.

Strike #2 was the dismal directions & info provided to guinea pigs beta testing their new format. STRIKE #3 AND CUSTOMER​ ALERT! Hulu has severely change the formatting with no warning, or any sort of consideration for the fact that people view it on different types of devices. The new format requires multiple screen changes, is inefficient, doesn't clearly demarcate which programs are new, and fails to give a good overview of even the customer"s own watchlist.

Aside from the failure to communicate with customers for a product that they purchased, but Hulu has now changed, I suggested some options that make SENSE: offer customers the option to customize their View by selecting or De-selecting categories of Interest. Alternatively, posed giving subscribers the option of staying with the traditional Hulu version, or opting for the new larger icon, less condensed, less functional, new version. Since Hulu doesn't respond to emails, and comments left with customer service dead end at the call center level, apparently the only way to reach the mystifyingly poor Executive Decision-makers is to suspend service. So, tonight, both subscriptions that I pay for will be suspended, and if there's no Meaningful response forthcoming from Hulu that suspension will be permanent.

Hulu was a great product - now it's just a source of frustration that I am supposed to pay for -- NOT happening. Hulu Subscribers unite!

Review about: Hulu No Commercials Subscription.

Reason of review: Is there a category tnat includes 1,2,3,6,7,9 &10?.

I liked: Hulu product prior to may 3.

I didn't like: Hulu rolling out defective update, Disregarding beta tester feedback, Unresponsiveness to complaints, Conduct when technical problems, Uncaring attitude to complaints.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1324100

Suspend Service - send Hulu a message they will care about on corporate responsibility & client communication -- Customers Count - or at least their dollars do.

All Complaints & feedback dead-end at the call center level & emails regarding issues that appeared in Beta format went unanswered. Today a manager relayed to the representative I was speaking with that they are busy developing new products, will make note of new version feedback -- but nothing is changing!

You May Also Like