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HULU CORPORATE SHOULD REALLY LISTEN TO THEIR SUBSCRIBERS The new format on Roku is TERRIBLE!!! Since when is the line to highlight a category ABOVE the word??? Very confusing! Very hard to find a certain show anymore. Whoever in Hulu Cororate who thought this new...
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Anonymous
Johanna

Interface is difficult to navigate, confusing, and wow the overwhelming large letters! The digital natives in the house says it sucks and to cancel Hulu.

Anonymous
Anonymous

when your right your right

I liked
  • I used to like it
#1116399
Reply to reviews
Have been with Hulu several years. Liked it enough that I dropped Amazon Prime this year. I even subscribed to Showtime through Hulu. But the new interface has made it so unpleasant to watch I finally canceled today. The customer rep was pleasant but seemed like they...
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Anonymous
Anonymous

Just so you know you’re not the only person in this world. A lot of people want to feature changed it changes everybody else who didn’t want it changed are the ones that star...

3.8
I liked
  • Great until may 4th
  • Value
  • Wide selection of tv shows
I didn't like
  • Forced upgrade removing features i liked about hulu
  • How difficult it is to find my shows after update
  • Interfacechanges
#1115159
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I signed up and spent 2 days looking at a bad interface, little to no content and originals that just were not good. I logged into my account to cancel my subscription and "poof" a message that says "we're sorry we are unable to process your request" please call...
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1.6
I didn't like
  • Bad customer service
#1112311
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Hulu - Change back

Hulu
#1116480
3.1
Details
Hulu the new format is confusing please change back
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Hulu idiots

Hulu
#1116051
1.0
Details
Horrible, will no longer airplay to Apple TV, sound comes through but no picture. How many hulu idiots were sitting around the table and said yes, let's release this with no stakeholder feedback? I'm done with Hulu too many other options. Off to cancel my account. So the idiocy continues, in this field I have to enter at least 100 words I can't post my complaint, what ***. So blah blah{{Redacted}} 100 words there you go
Comment
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Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Website

Hulu - I HATE THE NEW "experience"!!!

Hulu
#1107749
Put it back!!! WTF? Don't you care how many people hate it? And we don't hate it just a little bit! It is sooo bad! A very bad experience. How many times do I have to see choices I don't want, as if I am new???? And "My Stuff" doesn't help. We have to dig, dig, dig. It was so easy, before. PUT IT BACK!!!
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New Hulu app is horrible!

Hulu
#1087704
3.0
Details
Hi, The new app is so hard to navigate. I can't tell what is in my watch list. From Amazon it doesn't take you straight to the show/movie you want to watch. I am searching for every item. If you can't fix it, I will cancel your service.
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Price Affordability
Product or Service Quality
Value for money
Website
Doesn't even work anymore, won't, tacky design, lost my list. It is awful, whoever thought this was a great idea should be fired . Why do I need to download the app on my phone in order to get it to work on my Roku? The entire point of having an app on the Roku is so...
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Anonymous
Ian

Already did it myself. Do they even beta test the with a user group to get feedback?

2.0
I liked
  • Easy access to shows i watched
  • Old ui
I didn't like
  • Customer service
  • Hulu does not respond to its own feedback site
  • Internet speed being blamed
#1103633
Reply to reviews
the new interface its not as easy to navigate, its hard to tell whats being selected, my watch list was the first thing that came up on the old version and now I have to look for it. the background color is unnecessary. trying to get to specific episode is big pain in...
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Anonymous
Anonymous

Agree completely...been a couple weeks and it's still a pain to navigate through. The old interface was much more plain looking but way more user friendly.

Anonymous
Brunicus

I cancelled my subscription, the new UI is a pile of trash. At least I can sift through a pile of trash, more than I can say for Hulu now.

4.0
#1101859
Reply to reviews
Can't find shows my family always watched. It's very glitchy. scroll all the way up to "keep watching" then while scrolling through realized it jumped to "lineup." Just terrible. Who thought this was a good idea. No way to see what they have available easily. I'm sick...
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1.0
#1100678
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The new UI in the Playstation 4 app is terrible, down right terrible. Did they even bother to test the new features before shipping it out to customers? I liked their "Netflix-but-way-better" style not this gross, bright, in your face style. This new style got rid of...
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3.4
I liked
  • Access to videos
  • Price
I didn't like
  • Update
  • Poor quality service
#1100345
Reply to reviews
After trying to navigate new appt I was very unhappy and canceled the service. With amazon, Netflix, ABC, DISNEY, and many others offer new service you can not afford to pay for a service this poorly designed. I would sue any designer that did such a horrible redo....
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2.3
I liked
  • It when it worked properly
I didn't like
  • Quality since update
#1100273
Reply to reviews
I was watching a TV show on Hulu and the TV show just started to freeze. I didn't pay money for it to freeze every time I watch something. I am very upset that I have to watch a TV show and have it freeze every two seconds, I can't watch a TV show when if freezes like...
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#1092447
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My husband and I loved Hulu because it was easy to use. We used it over Netflix but we hate the new updates. So confusing to use. It buffers, hate the colors, not user friendly anymore, cannot see what u have or have not watched and it takes forever to go though your...
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I liked
  • I wish i could give below 1 star
  • Old hulu
#1083348
Reply to reviews