So there's a 30 second ad break at the start of each show, but I can't tell you how often I've sat through these ads, only to have the show open to a black screen. The only fix is to refresh, and watch through the ad again.
This happens at least once every 5 ad breaks, sometimes more. My record is 6 refreshes (30 second ad break each time) to get a show started.
Ad breaks are an acceptable, albeit annoying, part of Hulu Plus. But considering how often the show returns from an ad break only to show a black screen instead of your show.
This person wrote the review because of bad quality of commercials from Hulu. Reviewer claimed that he or she wants Hulu to "fix your damn streaming software".
If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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